Privacy Policy
We are committed to protecting your privacy and managing your personal and health information in accordance with:
· Privacy Act 1988
· Australian Privacy Principles (APPs)
· Health Records and Information Privacy Act 2002 (NSW)
What information we collect
We may collect and hold:
· Personal details (name, address, phone, email, date of birth)
· Health information (medical history, symptoms, treatment notes, referrals, imaging)
· Medicare and private health insurance details
· Payment and billing information
· Emergency contact details
How we collect your information
We collect information:
· Directly from you (intake forms, consultations, bookings)
· Via our website or online booking systems
· From other healthcare providers (e.g. referrals, imaging reports)
· Through phone, email, or in-person communication
Why we collect your information
We collect, use, and hold your information to:
· Provide osteopathic assessment, diagnosis, and treatment
· Maintain clinical records
· Communicate with you about appointments and care
· Process payments, Medicare, and health fund claims
· Comply with legal and regulatory obligations
Consent
By becoming a patient, you consent to the collection and use of your information for your healthcare.
We will seek additional consent if:
· Information is used for another purpose
· Information is shared beyond standard care
Disclosure of your information
We may disclose your information to:
· Other healthcare providers (with your consent)
· Medicare or private health insurers
· Government or regulatory bodies where required by law
We do not sell or share your information for marketing purposes.
Storage and security
We take reasonable steps to protect your information from misuse, loss, or unauthorised access.
This includes:
· Secure electronic practice management systems
· Password protection and restricted staff access
· Secure storage of paper records
Access and correction
You have the right to:
· Request access to your personal information
· Request corrections if information is inaccurate
Requests should be made in writing. A reasonable fee may apply.
Website and cookies
Our website may collect non-identifiable data such as:
· IP address
· Browser type
· Pages visited
This helps improve website performance and user experience.
Notifiable Data Breaches
As a healthcare provider, we are subject to the Notifiable Data Breaches (NDB) scheme.
If a data breach is likely to result in serious harm, we will:
· Notify affected individuals
· Notify the Office of the Australian Information Commissioner (OAIC)
Complaints
If you have a privacy concern, contact:
Evolve Osteopathy Lismore
Ph: 0400385650
Email: [email protected]
If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).
Updates
This policy may be updated from time to time. The latest version will always appear in this location and be dated as per last update. Most recent update is 04.08.2026
· Privacy Act 1988
· Australian Privacy Principles (APPs)
· Health Records and Information Privacy Act 2002 (NSW)
What information we collect
We may collect and hold:
· Personal details (name, address, phone, email, date of birth)
· Health information (medical history, symptoms, treatment notes, referrals, imaging)
· Medicare and private health insurance details
· Payment and billing information
· Emergency contact details
How we collect your information
We collect information:
· Directly from you (intake forms, consultations, bookings)
· Via our website or online booking systems
· From other healthcare providers (e.g. referrals, imaging reports)
· Through phone, email, or in-person communication
Why we collect your information
We collect, use, and hold your information to:
· Provide osteopathic assessment, diagnosis, and treatment
· Maintain clinical records
· Communicate with you about appointments and care
· Process payments, Medicare, and health fund claims
· Comply with legal and regulatory obligations
Consent
By becoming a patient, you consent to the collection and use of your information for your healthcare.
We will seek additional consent if:
· Information is used for another purpose
· Information is shared beyond standard care
Disclosure of your information
We may disclose your information to:
· Other healthcare providers (with your consent)
· Medicare or private health insurers
· Government or regulatory bodies where required by law
We do not sell or share your information for marketing purposes.
Storage and security
We take reasonable steps to protect your information from misuse, loss, or unauthorised access.
This includes:
· Secure electronic practice management systems
· Password protection and restricted staff access
· Secure storage of paper records
Access and correction
You have the right to:
· Request access to your personal information
· Request corrections if information is inaccurate
Requests should be made in writing. A reasonable fee may apply.
Website and cookies
Our website may collect non-identifiable data such as:
· IP address
· Browser type
· Pages visited
This helps improve website performance and user experience.
Notifiable Data Breaches
As a healthcare provider, we are subject to the Notifiable Data Breaches (NDB) scheme.
If a data breach is likely to result in serious harm, we will:
· Notify affected individuals
· Notify the Office of the Australian Information Commissioner (OAIC)
Complaints
If you have a privacy concern, contact:
Evolve Osteopathy Lismore
Ph: 0400385650
Email: [email protected]
If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).
Updates
This policy may be updated from time to time. The latest version will always appear in this location and be dated as per last update. Most recent update is 04.08.2026
